This policy applies to all products and orders purchased at Buhuso (buhuso.shop).

RETURN

At Buhuso, we strive to ensure that our customers receive high-quality products and have a pleasant shopping experience. We gladly accept returns and offer refunds to the original payment method.

Our return policy is valid for 14 days from the delivery date indicated on the tracking number. To be eligible for a return, the product must be in new condition (unused, with no tags removed).

1. Return Method: By mail.

2. Return Shipping Fee Responsibility: We provide prepaid return labels. There is no cost for return shipping.

3. Restocking Fee: No restocking fee.

4. Steps to Return:

  • Send an email to [email protected] with your order number and reason for return.
  • We will provide return labels via email, and the customer packages the returned product.
  • For US and International orders: 7667 Garden Grove Blvd, Garden Grove, CA 92841, United States.
  • For Vietnam orders: 23 Tran Nhan Tong, Thuy Xuan, Hue City, Thua Thien Hue 49000, Vietnam.

5. Notification Upon Receiving Return Package: Once we receive your return package, we will notify you via email. The returned package will then be checked and evaluated by the relevant department.

REFUND

For eligible returned items, the refund amount will be proportional to the price of the returned item. If all products in an order are returned, the refund value will equal the total amount paid on the purchase invoice.

1. Refund Timeline: It takes 3-4 business days for us to process and notify the approval or rejection of the refund via email. Once approved, the refund will be processed within 3-4 business days.

2. Refund Method: Refunds will be issued back to the original credit card or method of payment within 3-4 business days.

3. Late or Missing Refund: If your refund has not been received within 3-4 business days, please contact us for resolution.

Customer Support: If you encounter any issues or require assistance, please do not hesitate to contact us.

Buhuso